![]() ![]() Isolate the problem and ask the user to plug in headphones.I’ve been trying to figure out how to stream to YouTube from a mobile device for years. Solution: This problem is usually caused by one user a) having two Hangout windows open or b) working from a computer that has an internal microphone picking up the audio from its speakers. This might mean directly connecting through an ethernet cable or changing his or her location. Try to isolate the problem and direct the participant to do whatever is possible to get a stronger connection. Solution: This is usually a problem with one user’s wi-fi connection. In the worst case scenario that a participant can’t get it to work at all, you could have them download the Hangouts app onto another device such as a smartphone. Direct them to the settings menu and have them change the video source. Solution: This is also likely a settings issue. Problem: a participant is not appearing on video Make sure they don’t have another Hangout window open. If that doesn’t resolve the problem, have them leave the call then come back in. ![]() Guide them to the menu that appears at the top of the browser window when moving the mouse upward, and select the gear icon to access settings. Solution: Most likely, they need to change the input or output source. Problem: a participant has an issue with the microphone or speakers
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